POWERFUL
CUSTOMER SUPPORT
Material handling machines are used in environments where machine up-time and reliability must be guaranteed. Maintenance is essential to ensure maximum utilization of the machine and our local dealer network will be there for your needs.
SPARE PARTS
Original parts ensuring optimized performance
Original Mantsinen spare parts guarantee the lowest operational cost, extended lifetime, and optimized performance for your machine in any environment.
The original spare parts are designed specifically for the Mantsinen material handling machines and function as the manufacturer has intended.
The modular design of the machines also ensures that the same parts can be used for several different machine sizes, reducing the need for stocking additional parts and capital investment tied into the inventory. Our local dealer network is committed to stocking parts ensuring quick and seamless support to our customers. Our Master Distributor supports the local partner network by stocking large quantities of additional parts to support the North American market as a whole.
The standard warranty for attachments and machines is 12 months. We offer various extended warranty options if you are looking for additional peace of mind. Please contact your local Mantsinen dealer for more details.
Operator’s and spare parts manuals are available for our customers. The technical documentation includes each machine’s technical details, electrical and hydraulic schematics, and documentation for the attachments.
TECHNICAL SUPPORT
With preventive maintenance and timely service support we want to ensure that Mantsinen material handlers have maximum up-time. Periodic maintenance is recommended to be done through our comprehensive and knowledgeable dealer network.
The Mantsinen Insight telematics system can be set up to notify the operator or owner of a machine about an upcoming service automatically. When the machine is appropriately maintained by one of our partners, the operational reliability and predictability of the machine is greatly improved.
The Mantsinen Insight provides a connection for the factory technical customer service team members to troubleshoot most issues remotely. Establishing a connection to the machine when needed allows them to provide real-time support for the local service teams improving the problem resolution time and overall customer service experience for our end users.
CONTACT
YOUR LOCAL DEALER
At first our local partners assist you in warranty issues as well as on-going maintenance.
MANTSINEN DISTRIBUTOR SUPPORT
Operated by factory trained top level technical personnel to assist with the most complex technical questions.
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